Privacy Policy
This policy explains how PT Ocean Pearl Seafood (“OPS”) handles information submitted through oceanpearlseafood.com, its store and customer support channels.
Information we receive
We may receive name, email, phone, company, country, inquiry details, order information and documents voluntarily submitted for a product or service. Payment credentials are entered into DOKU and are not stored by OPS.
How we use information
We use information to answer inquiries, process and reconcile DOKU payments, deliver digital products, perform services, prevent fraud, provide support and meet legal, tax and accounting duties.
Sharing and retention
We share only what is needed with DOKU, hosting, email and service providers, or where required by law. We retain records for as long as necessary for the stated purpose and legitimate business obligations.
Security and rights
OPS uses reasonable access controls and HTTPS. Do not send passwords, OTPs, CVV or full card numbers by email. You may request access, correction or deletion subject to legal and transaction-record requirements.
Contact
Email info@oceanpearlseafood.com. See also our Terms and Refund Policy.